Return policy

In addition to your right of withdrawal, we offer you an additional return policy. If you are not 100% satisfied, you can also return the product after the right of withdrawal lapses (as mentioned in clause 6) and up to 30 days after you have received the product. We assess the state of the product once we have received it back. The following assessment criteria are applicable:
  • Instruments
must be in brand new, original condition and must not show any signs of wear and tear, including, but not limited to scratches or damages in the housing or collateral materials. Instruments must also contain all original packaging, cases, manuals, warranties, certificates and accessories that were included with the original delivery.
  • Strings
are only accepted if they are returned in an unopened original packaging
  • Accessoires (belts, etc.)
must not show signs of use, and should be returned in its original packaging
  • Parts, Pickups / Elements
must not show signs of use, and should be returned in its original packaging
  • Clothing
may only be returned unworn and in new condition, and should be returned in its original packaging
  • Amplifiers and pedals
must be in brand new, original condition and must not show any signs of wear and tear, including, but not limited to scratches or damages in the housing or collateral materials. Instruments must also contain all original packaging, cases, manuals, warranties, certificates and accessories that were included with the original delivery. 
We ask you to send a copy of your invoice in all cases, so that we can process your return.
Our Customer Service Department will contact you to make the necessary arrangements for the pick-up of the Product(s) or we may ask you to return the Product and reimburse you for the return costs. Please await our Customer Service Department's instructions. If we are not able to contact you within 14 days after you have contacted us, we will have to assume that you cancel your return.
Refunds will be processed as soon as we can confirm that the condition of the returned item(s) meets our requirements. If received in good condition by us, we will reimburse the purchase price minus transport and any costs for quality control.
If after receipt and quality control we observe that the product does not meet the criteria mentioned in 7.1. and/or has damages, then we reserve the right to not accept the return, or instead, if we need to proceed with repair and/or replacement of components in order to render the product commercially marketable again then any and all costs deriving from this shall be at your expense. They shall be deducted from the repayment of the purchase price. We shall inform you of this and confirm the costs to you by email.
If you would like more information or if you are in doubt, please contact our Customer Service Department.